Trust
Payments, refunds & support
Verification is handled automatically first; our team cross-checks where needed before your card is activated. Here is what to expect and how to reach us if something looks wrong.
Review times
After you pay, systems run automated verification (including MoMo proof where you upload a screenshot). Most orders clear within 30 minutes to a few hours. Our team cross-checks a subset of cases or anything that fails automated rules. In busy periods or edge cases, it can take up to 24 hours. You will see status updates in your dashboard where available.
If payment does not match
If automated checks cannot match your payment to your order (wrong amount, wrong reference, unclear proof, or network delays), we will not activate a card for that attempt. Our team may reach out via the email on your account only if a cross-check is needed to clarify. Do not send card details over email; use only official in-app or support channels.
Refunds & disputes
- If you paid but we cannot fulfill your order (e.g. inventory issue after payment), we will work with you on a refund path appropriate to how you paid (crypto vs Mobile Money). Timing depends on networks and verification.
- If you believe you were charged incorrectly, open a request through Contact with your order ID and a short description. We respond as soon as we can.
- Crypto transactions are generally irreversible on-chain; we still review good-faith cases where our records show no matching delivery.
Contact support
The fastest way to reach us is the contact form. Include your order ID (shown after checkout) and what went wrong. For account access issues, use the same email you registered with.